Cox Down Phoenix (2024)

FAQs

How do you check if Cox is down in my area? ›

To confirm if Cox services are down in your area, please sign in to view the Cox outage map. Additionally, you can check for impacts to your specific services by signing in to view SmartHelp outage alerts on the Cox App or Cox.com.

The lawsuit alleges that Cox employees threw away customer records without shredding or erasing personal information. The lawsuit also claims Cox ignored state health, safety and environmental protection laws, by wrongly disposing of old equipment at offices throughout San Diego.

Check your physical connections. The cables to the modem or router and cabling between them may be loose or damaged. Replace damaged components. Validate that all connections are secure.

You can also check your internet provider's own website or social accounts for live information. Twitter is often where a lot of providers let customers know about outages and planned works in certain regions.

Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.

Arizona AG approves $13M Cox settlement

"This substantial settlement holds Cox accountable for years of deceptive charges and false promises. We're sending a clear message that businesses must fairly and honestly disclose all fees and honor the guarantees that they make to Arizonans."

Cox Communications is nearly 60 years old, and remains a wholly-owned subsidiary of Cox Enterprises, a privately-held, family-owned corporation with nearly $20 billion in annual revenues (2020)

Speak to customer service

From time to time, Cox may offer additional discounts for veterans, students, and the elderly. They may also be able to help you assess what services you need to help you reduce your monthly bill. If you have a better quote from a competitor, they may be willing to match it.

It could be your inefficient router, internet service provider (ISP) bandwidth throttling, outdated devices, or even malware. While speeding up your internet connection on your computer is not always easy, there are ways to optimize it.

Is Cox a bad ISP? ›

Internet providers are far from popular, to begin with, and Cox is a little bit below average in terms of its customer satisfaction track record. In 2023, the American Customer Satisfaction Index gave Cox a 64 out of 100, equal to the year before and three points higher than 2021.

Cox throttles the internet speeds of its customers, but there are ways to avoid or minimize throttling. Choose an unlimited data plan or monitor your usage carefully if you have a usage-based plan. You can also contact Cox and ask them to increase your data limit.

From the Home screen, under the My Services section, locate the equipment you want to reboot. In the My Internet section, tap Reset Modem.

Reasons your Wi-Fi router is not working can include a loose cable or a bad location. Put your router in a central area of your home. Try to keep it away from microwaves and Bluetooth devices that could cause signal interference. Ensure all cables are fastened and reset your Wi-Fi device.

User reports indicate no current problems at Cox.

Just download the Panoramic Wifi app to get started. From there, simply log in and select the WiFi tab. Tap "Troubleshoot" and then "Test your whole home network" to start a comprehensive test.